I haven't bought a car with Carvana, but have used their website and spoke with their customer reps twice. First the good!
Pros:
1. Friendly staff.
2. Great way to buy a car if you are moving from another state since they deliver to you for free (well it's added in the sales prices).
3. Easy website to navigate and view, even with original window sticker, if available.
Cons:
1. MISLEADING CAR DESCRIPTION! Drives me nuts, told them on several occasions and still doing it. For my example, I was looking at a VW Tiguan R-Line and they have it listed, but the pictures and description are for a regular Tiguan. The other is Lexus NX F-Sport, they label it as F-Sport and but it's a regular NX. This lack of basic knowledge or carelessness leaves little confidence in buying from them.
2. Their price is alright, nothing spectacular if you compare to local dealerships and sales. You can find and haggle for lower prices locally, plus look and touch the actual car in person. Like I said, this is great if you moving to another state and had no means to drive around to look at cars.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Carvana
Thank you for taking the time to provide your review. We appreciate your feedback and rely on your feedback to help Carvana improve. We pull data from multiple sources based on the VIN. At times data may not transfer correctly, and we apologize for this. We are more than happy to answer any questions you have about a vehicle you are interested in, as well as make the changes to the listing if necessary. In regards to pricing, we do our best to stay competitive with the price of our cars. In addition to no dealer fees, we offer a 7-Day Money Back Guarantee and a 100 day 4189-mile limited warranty. Our goal is to create the seamless Carvana experience for you. We care about you and want you to be confident in your purchase. More importantly, we want you to know that you matter to us here at Carvana. We encourage you to give us a call at (800) 333-4454 if you have any additional questions or concerns.