Ordered on April 7th, still no aligners. They promise and advertise a delivery time of 4-5 weeks after the order is placed (according to the website, but email confirmation of order said 3-4 weeks). Company has awful customer service. Can’t provide products in promised advertised time frame. Can’t even tell me why I haven’t received them, where they are in production or how soon they will ship. Only thing I am told is “we have escalated your case and you will hear from us in 3-5 business days”. No one ever calls. I canceled today. Waiting for my money back. This company is borderline fraudulent! I see a future of lawsuits coming their way!
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Smile Direct Club
Hi Heather, thanks for leaving us a review. We are experiencing a delay with some shipments, but are working as hard as possible to get these orders out as quickly as possible. Our customer care team relies on the lab to provide updates on the status of any shipments and will update the customer as we receive any notification. We're disappointed to hear about this and will reach out via private message to see if we can assist in any way. Best, Madison.