The car needed a lot of repairs. Carvana and the repair team fixed them all.
Bottom Line: Yes, I would recommend this to a friend
7 people found it helpful
Link to this ReviewI picked up my car on Friday from the vending machine. I didn't fully inspect it at the site because I knew I had the 7 days. Got it home and let's start with the interior. First of all, they do not list imperfections in the inside of the car and they should. I looked online at the 360 view and it looked like normal wear and tear. NOPE. Huge hole in the seat patched with a tape-like substance. Then the windshield had scratches in it. Not disclosed by Carvana. It was definitely wrecked because of overspray on the windows and the slightly different color back quarter panel. I would have not noticed but I waxed it the next day and you can tell a lot about a car when detailing it. I can't believe the quality control or inspection team didn't notice. Well, they might have and tried to slip it by. The car feels like it's about to take off in orbit at 65. The guy at Discount Tire said the front tires are worn uneven and need to be replaced. Sending the crap show back.
Company Response from Carvana
First, we owe you an apology towards the frustration that we have put on you in regards to your overall experience. We apologize that you have been experiencing these issues with your vehicle. It’s very disappointing to hear that it has caused you additional stress, as this was not our intent. We care about the quality of our vehicles and stand by our 150-point inspection. However, it is never our intent to deliver a vehicle with such issues, and for that we are truly sorry. However, we understand that you are in touch with our Repair Team for a remedy and we look forward to resolving these issues as soon as possible! We are extremely grateful for your patience and thank you for being a part of the Carvana family. Most importantly, thank you for providing your constructive feedback so we can improve our process. If you have any further questions, comments, or concerns please don’t hesitate to contact us at (800) 333-4554.