Reviews (1)

The process to get started is very easy.

I did show up to the first appointment and noticed they were triple booked so I rescheduled my appt. Next visit was easy and the staff was friendly. There have been more than a few things I was not pleased with.

I wanted to try them out to see if this would be a good option for my daughter but have decided not to use SmileDirect for her. The aligners were put in backwards in my box so the first ones I put on were the last ones and very painful. The box was very specific not to remove more than one set of trays at a time so after I figured out it was backwards and I had to take them all out.

When I lost a pair a couple of days before I had to switch them they said I couldn't go on to the next set but rather would have to order new ones for $100.

Many of the aligners are sharp and they cut your mouth making it hard to wear the 20-22 hours recommended. I noticed a video on YouTube of someone shaving them down. For the price, I think they should be free of sharp edges that would cut your mouth and be sterile when they are bagged.

I have had a couple of billing issues. On the first payment, my card was verified in person but still charged to the wrong card. Later I updated an expired card and they used it once but didn't save the information so they just started pulling it from another card without notifying me.

Lastly, the retainer should be included in the price.