Manuel C.
Valencia, CAMember since May 2019

Reviews (1)


    • Jun 7, 2019
    • Verified Reviewer

    Dr. Marty Nature’s Blend

    Lack of empathy

    Overall Experience:

    I placed an order last night after reviewing with a little skepticism the outstanding video Dr. Goldstein provides, but tried to cancel this morning and was told it was too late because of it being shipped already. I asked why so quick, where is warehouse and she didn't know the answer. Information was awesome and benefits look superb, would have been great to see first hand the reaction of our dog with your product, but when my teenage daughter placed order she never told me the price. Plus with the amount per bag and my math, it will only last a week. It is very expensive which according to the video was very affordable, maybe for affluent families. Your operators offer no options and really don't care, hoping their customer concerns will disappear. Was left with an empty feeling due to lack of response or interest on your behalf.

    Bottom Line: No, I would not recommend this to a friend

    14 people found it helpful

    Link to this Review
    • Jun 10, 2019

      Company Response from Dr. Marty Pets

      Hello Manuel. My name is Kat and I am with Dr. Marty Pets. I am sorry to read your review of our customer service. We pride ourselves on our exemplary customer service and I regret that you did not receive that. Our fulfillment center works hard to ship orders in a timely manner, so that customers do not have to wait too long to receive their purchase. We stand by our 90-day money back guarantee, should Nature’s Blend not be the best choice for your dog. Please email me at kat@drmartypets.com so that I may have more details about your customer service experience.


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