I bought a Mini Cooper S 6sp on 12/29/18. Upon taking delivery of the car and test driving it the clutch felt a little weird. I mentioned it to the delivery guy and but he didn't seem to be interested. I figured it was just a feeling unique to Mini as my manual cars have been a Mazda RX-7 and Mazda RX-8. Anyway to make a long story short I continued to drive the vehicle (and yes I know how to drive a manual as I was taught to drive on a manual and never replaced a clutch on my other 2 manuals with over 8 years of ownership) and fast forward a few months later I got up in the morning, got in the car and I could now feel the clutch slipping when I changed gears as the RPMs would rev up and then go down. It got to that point literally overnight.
I immediately took the vehicle to the Mini dealership and they said they need to replace the clutch and flywheel with a total cost for parts and labor of $3,842.22 + tax. I then called a good friend of mine who is a mechanic and knows my ability to drive a manual and told him this story and he said there is no way this happened on your watch. They sold you a car with a failing clutch. I then called Carvana and explained my situation and they said their warranty/guarantee is only for 90 days from delivery of the car and there is nothing they would do. I was also told that there is no way Carvana could have inspected this car properly and not have known of the issue with the clutch. I would hope that in reading this Carvana would step up and take some responsibility as this is not my fault but has now become my problem. If I do not hear from Carvana I will be calling my lawyer, BBB, and every other avenue and social media out I can find to get my situation in front of the person at Carvana that can make this situation right.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Carvana
Thank you for taking the time to provide us feedback on your recent purchase with Carvana, we appreciate feedback and your experience during the purchase process with us is a top priority. We do offer a 100-day/4,189 mile warranty, in addition to the 7-Day Money Back Guarantee period. If there is an issue causing concern in the 7-day period, we recommend our customers go to an ASE certified repair facility or dealership to have the component in question professionally diagnosed with no out of pocket costs. Your vehicle was delivered on December 29, 2018 and the issues were brought to our attention on May 30, 2019. This is 152 days after delivery, with 5,000 miles put on the vehicle. Due to the time frame and mileage being over the allotted amounts to utilize Carvana with assistance in component repair, we were unable to help remedy these issues when they were brought to our attention. Thank you again for providing us this valuable feedback, we do apologize that mechanical issues arose during your time with the vehicle as well as us not being able to assist with repairs.