After not getting the vehicle I wanted because they waited until the vehicle was sold to test drive it to find out there was a serious problem, my car was delivered by someone who was not a notary in my state. So I had to take my time to get the paperwork notarized which was what they were supposed to do. Then they claim the DMV was delayed so one day before my temporary registration expires they tell me there is nothing they can do. So I am stuck with a car I’m paying for but can’t drive and their solution is to wait for the DMV!
I have never been treated with less respect of concern in my life. I bought this car as a surprise for my wife, thank you Carvana, you ruined it.
Please stay away from these jerks, great business model but they don’t have what it take to succeed.
I will NEVER use Carvana again and I will use my voice and social media to make sure anyone I know does NOT use them either!
Bottom Line: No, I would not recommend this to a friend
8 people found it helpful
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Company Response from Carvana
Thomas, we appreciate you taking the time to provide us with a detailed account of what occurred during your overall Carvana experience. We genuinely apologize that you experienced multiple frustrations with your vehicle and the registration process. In order for Carvana to successfully complete your registration, we do need to have all necessary documents prior to submitting your registration for processing. We appreciate your business as our customer and look forward to you receiving your completed registration from the DMV shortly.