I found starting up the process with Roman simple and effective. Cost is not the best but it is reasonable. The BIGGEST downside is they claim to use 2-day shipping. It normally takes 7-10 business days to get my order for some reason. So if you do use this service, make sure you reorder well before you run out of your current inventory!
Customer service...almost seems to be non-existent unless they are taking your credit card information.
Bottom Line: No, I would not recommend this to a friend
14 people found it helpfulLink to this Review
Hi there, this is Mike - I'm the Community Manager here at Roman. Thanks so much for taking the time to share your thoughts. I apologize for any delay you might have experienced - we do offer free 2-day shipping but aren't able to if we're shipping to a PO Box. Is that the case with your address? Either way, I'd love to touch base through email to ensure your account is accurate and there hasn't been a miscommunication in any way. Would you mind messaging me privately here or at email@example.com with the subject ATTN: MIKE? I'm eager to investigate your shipping issues and get them straightened out for you. Looking forward to connecting, thanks again for the feedback.
PS - our customer service agents typically respond to emails within 3 hours. We're also available by phone M-F 9:30-5 ET at (888) 798-8686. Please don't hesitate to reach out on those channels if you're ever in need - we're here to help.