Our first experience with The Black Tux was wonderful. From the home try on and tux received 2 weeks before the wedding. We had to order another size in the pants which was easy and arrived days before my daughters Big Day. What happened after the wedding has made more of an impact on me and I would like to explain.
At the reception, my daughter's brand new diamond and pearl bracelet that was a wedding gift from her Grandmother had fallen off her wrist and my son-in-law picked it up and put it in his coat pocket. After the wedding one of my many jobs was to ship the tux back along with my husband the following Monday, which I did. My daughter came home the next week and asked me if I had her bracelet. "What bracelet?" I ask. She then explained what happened. I was so upset that I never thought to check the pockets. We contacted Customer Service and explained what happened but the tux had not been received back at the warehouse and they told us to call back in 2 days. We diligently called back, filed a lost item claim and waited. I’ll be honest, I was so disheartened by the thought we may never see the bracelet again. Last week we received a call that it was located and being shipped back to me via FedEx and I received the bracelet this week.
To say that I am happy is an understatement. The honesty and integrity of this staff are impeccable. The procedures that this company has in place when the tuxes are received back are first class. Thank you The Black Tux for offering more than a nice suit for weddings. Your staff went above and beyond and I cannot express enough how grateful we are! You are our TOP CHOICE for any future rentals! Thank you again to your wonderful staff!
Bottom Line: Yes, I would recommend this to a friend
