D S.
Greensburg, PAMember since June 2019

Reviews (1)

    • Jun 11, 2019
    • Verified Reviewer

    Planet Fitness

    Poor management

    I joined in November and was charged a large annual fee that everyone will get charged and you are not told nor do you see it on the $10 ads. My gym is so cluttered that it is unsafe. I bought it up to management. I was spoken to so badly that I am shocked. No customer service training, and worse, I sensed that it was based on Planet Fitness Training. I was told that safety is the user's problem, that they are only a family gym, and that you sign a waver and even that cameras won't lie and Planet Fitness would believe a manager over member when or if something happens. I am appalled! Planet Fitness corporate just refers you back to the same manager even though it is a corporate site I was told. I canceled, so did my whole family. Cheap and discount are not supposed to be lesser, but here it is. Even the no intimidation rules, they are based on keeping their site easier to clean and keep. It does not have much to do with people that are scared of people who really know how to lift. Plus, their staff at my site have no knowledge of lifting, by conservation and by appearance, so I think this is just the worst. Management told me to be quiet. Imagine politely bringing safety up and getting verbally attacked. I was told that if I did not know what Planet Fitness is like (people and staff who are not deeply into weight training and CrossFit, and if I did not know that it is also my fault).

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

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