Russel V.
TexasMember since June 2019

Reviews (1)

    • Jun 13, 2019
    • Verified Reviewer


    Received damaged vehicle

    Paid nearly $30k for an almost new car with navigation buttons that are stuck in the pressed position and a scratched up wheel rim. Estimate is $800-$1,600 for damage. Vroom has been unresponsive.

    They have yet to help solve the problem. Will be filing a complaint with the Better Business Bureau. Working with customer specialist, Kenya Morales, but she is not of any assistance.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

    Link to this Review
    • Jul 3, 2019

      Company Response from Vroom, Inc.

      Hi Russel - thanks for the feedback. We're sorry to hear about the issues you've had. If you are still in need of assistance, please email us at and we can further escalate your concerns. Thanks - the Vroom team

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