Russel V.
TexasMember since June 2019

Reviews (1)


    • Jun 13, 2019
    • Verified Reviewer

    Vroom

    Received damaged vehicle

    Paid nearly $30k for an almost new car with navigation buttons that are stuck in the pressed position and a scratched up wheel rim. Estimate is $800-$1,600 for damage. Vroom has been unresponsive.

    They have yet to help solve the problem. Will be filing a complaint with the Better Business Bureau. Working with customer specialist, Kenya Morales, but she is not of any assistance.

    Bottom Line: No, I would not recommend this to a friend

    5 people found it helpful

    Link to this Review
    • Jul 3, 2019

      Company Response from Vroom, Inc.

      Hi Russel - thanks for the feedback. We're sorry to hear about the issues you've had. If you are still in need of assistance, please email us at feedback@vroom.com and we can further escalate your concerns. Thanks - the Vroom team


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