Paid nearly $30k for an almost new car with navigation buttons that are stuck in the pressed position and a scratched up wheel rim. Estimate is $800-$1,600 for damage. Vroom has been unresponsive.
They have yet to help solve the problem. Will be filing a complaint with the Better Business Bureau. Working with customer specialist, Kenya Morales, but she is not of any assistance.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpfulLink to this Review
Hi Russel - thanks for the feedback. We're sorry to hear about the issues you've had. If you are still in need of assistance, please email us at firstname.lastname@example.org and we can further escalate your concerns. Thanks - the Vroom team