Overall could not have been easier to refinance my house, especially when you consider the volume of paperwork. Everyone I spoke with at Quicken was knowledgeable and pleasant. I got a good rate and shortened my mortgage term from 28 to 15 years. I guess the only issue would be that I was told my PMI would be around $12 when I first talked with Quicken, but it ended up being $25 a month. That's not a big deal until you figure the total amount paid at the end of the mortgage. I know it was just an estimate, so I am fine with it. Overall excellent experience.
Bottom Line: Yes, I would recommend this to a friend