Lorae F.
Lorae F.
Santa Rosa, CAMember since June 2019

Reviews (1)


    • Jun 14, 2019
    • Verified Reviewer

    Noom Diet

    Beware

    Overall Experience:

    Beware. Beware. They sent a receipt with a date of when the trial ended and charged me on that day and I have no way to contact a person. An automated phone recording only and refusals by email. The app is very incomplete with food lists and stupid ways of counting how much water is in a food. Nothing to do with nutrition or health. Totally ridiculous. They don't send any prompts that they are about to charge $99.00 so watch out and cancel early if you are stupid enough like I was to try this for a $1 for a 2-week trial and no way to get a refund short of filing a complaint with PayPal and/or my bank. We'll see if they care about customer service or whether they are just after your money. I think it is of course the ladder. Any other business in the world refunds an unhappy customer. Even if the last day of the trial means that I am not entitled to the last day of the trial or however they decide to split hairs. I have a written receipt that says my trial ends on June 2nd and doesn't that mean the trial ends on June 2nd, not June 1st? Even if I am wrong in calculations does that mean that I have to pay $99.00 for a service they have not provided yet? Is this a $100 mistake? Or will they make good? It is very hard to make contact. I am very unhappy. I should have canceled immediately or better yet never looked at it at all. Any business I have gone to or used will refund on request. So far not this one.

    Bottom Line: No, I would not recommend this to a friend

    13 people found it helpful

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