Kory O.
Kory O.
Alberta, CanadaMember since June 2019

Reviews (1)

    • Jun 14, 2019
    • Verified Reviewer

    Trim Down Club


    Overall Experience:

    You have no way of canceling this service so I will be reporting it as fraud to my credit card company. It's pretty bad when you try to reach you and it says the site can't be reached. I thought I was getting keto-friendly diet menus, instead, I have to set things up myself. I want this canceled immediately, but I will be disputing this to my credit card company in the morning.

    Bottom Line: No, I would not recommend this to a friend

    8 people found it helpful

    Link to this Review
    • Jul 15, 2019

      Company Response from Trim Down Club

      Hi Kory,

      I’ve just been notified of your review and wanted to get back to you as soon as possible. First and foremost, I apologize that your time with Trim Down Club wasn’t what either of us had hoped for. However, I want you to know that you can cancel your Trim Down Club subscription at any time. All you would have to do is email us at support@trimdownclub.com and we will take care of your request within 48 hours. If you haven’t received your cancelation yet, you can personally email me your details and I’ll take care of your account's cancellation and refund as soon as possible.

      As far as the menus go, when you sign up for KetoTrim through the Trim Down Club you’ll receive a premade 28-day Keto meal plan just like every other customer. Additionally, you get the option to set up your own personalized menus through our meal planner function, but if that's not for you then you can always go back to the premade plan.

      I want to ensure that you are 100% satisfied even if you are no longer a customer of ours so I would love for you to email me directly at adam.feldman@trimdownclub.com

      All the best,

      Adam Feldman

      Director of Client Relations

      Trim Down Club

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