I was not going to purchase a home for another year. I went online to Rocket Mortgage just to see if I would qualify and went through the steps. I received a follow online chat from an account executive Jensen Caldwell. I was not really warm to him initially and he still walked me through a few more steps that lead to us talking on the phone. By the time we were finished he was confident that I would qualify for the loan amount I requested. He asked me to upload documentation on their website that included a pay stub, W2, and other items so that he could obtain full underwriting pre-approval. It was less than a week later that I had that approval and started to look for a home with my Real Estate agent. I wrote an offer that was not accepted but Jensen supplied my agent with the state-mandated pre-qualified letter.
The second home I made an offer on was accepted. Jensen introduced me to Katie, my processor who would take me through the next phase. She did an amazing job of keeping me informed and answering all my questions. She was friendly and interested in obtaining loan approval. The loan process was much more streamlined than I had experienced on previous purchases. Everything was done online. I could access my account 24 hours a day. They kept me informed, told me what to submit and then kept me updated on the status of each. All went smoothly and I requested an early close because of the upcoming holiday. She worked with title and succeed in closing my VA loan in 29 days from the time my purchase offer was accepted. The entire team from Jensen to Katie and title were all professional, experienced and made it all happen in an orderly, expeditious fashion. I would highly recommend Quicken Loans, Jensen, Katie and their team who all did a great job.
Bottom Line: Yes, I would recommend this to a friend
