This is the third time I've used Quicken Loans and obviously, if the previous two experiences weren't good, I wouldn't have gone with them again. However, this time was different.
Normally throughout the process you have constant contact with your broker so you are aware of the loan progress, but not this time. If I didn't reach out to Miguel Brewer, I would have never heard from him. He never answered his phone and took at least 24 hours to return emails. In fact, I had to call the general help desk line just to get answers.
But what made the experience the most unpleasant was when I was about to close the loan, the closing statement listed some credit card accounts they were requiring me to pay off with the loan proceeds. This was never disclosed to me during the refinance process and was a complete surprise to find out on the eve of closing. When I brought this to Miguel's attention he said it was required, but offered no explanation. I pushed for more details, but his response was to pay them off or walk away from the loan. Considering we were already 30 days invested in this process it didn't leave me many options.
I don't know if the culture at Quicken has changed or if I just got assigned a below average performer, but I don't think Quicken will be on my list next time I shop for a mortgage.
Bottom Line: No, I would not recommend this to a friend
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