Mallory Z.
Mallory Z.
Atlanta, GAMember since June 2019

Reviews (1)


    • Jun 17, 2019
    • Verified Reviewer

    SmileDirectClub

    Worst customer service I’ve ever experienced

    Overall Experience:

    Everything was on track until I got to my last month of aligners. After opening the first set of the last month I realized that the top aligner was deformed. I checked the rest of the month's aligner and found the same issue. I immediately contacted SmileDirect in order to fix the issue. It took 3 MONTHS to receive the correct aligners. By then my teeth had shifted back (even though I still continued to use the last aligner set correctly).

    Their response was to go back and get re-evaluated. Even so, I still have to wait another 2-3 weeks, at the very least, to get another set of aligners! Overall, this does not satisfy me because I believe I am owed financial restitution for this dissatisfying service.

    Every time I try to get ahold the resolution center I’m placed on hold and then eventually the call is disconnected on their side. I can’t believe I’ve wasted $1850 on this product. I’m definitely not smiling.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Jun 18, 2019

      Company Response from Smile Direct Club

      Hi Mallory, we truly appreciate you taking time to leave us feedback and share your experience. We work as hard as possible to get any delayed orders out as quickly as possible and identify any issues in production to prevent it from happening in the future. All replacements should be delivered in 10-14 business days, so this is disappointing to see. I am sending you a private message to get some more information from you to see how we can help. Best, Madison.


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