My previous experiences (with other lenders) were nightmares. That being said, I was dreading going thru the refinancing process. We started the process online with Quicken.
This turned out to be the best experience ever because:
1. The online interface is simple to use and easy to see what needs to be done next.
2. When we did have phone call interactions, the Quicken Loans rep knew us by name and was familiar with where we were in the process. We weren’t ever put on hold, or transferred. It was as if they actually knew who we were and cared about us.
3. Each part of the refi process was broken down into steps. Each step was communicated to us along with an estimated time frame for completion. We also were informed about what was going to happen next. It was such a relief not to be stuck out in refi limbo.
4. Several refi options were presented to us. We had a basic idea of what we wanted going into the process, but really appreciated having those options available. Made me feel like I was able to pick the best option for us - without pressure or haggling.
5. When it came to signing papers - we did that in our own home. Our signing took about 30 minutes, and the notary was friendly and knowledgeable. Yes please!
Bottom Line: Yes, I would recommend this to a friend
