Reviews (1)

If I could give zero stars or negative stars, I would. I’ve been a member since August of 2018. First set went great. They didn’t straighten my teeth. I’m okay with that. They do a re-evaluation and I get them and they are about 2 months and they fit good, feel good, and after the beginning of Month 2nd, I notice there is no way they could be straight by then so I put in early for my re-evaluation on April 6th. And the last week of my Month 2, cracked. So I put in for a bottom replacement while I wait for the re-evaluation to be done. April 11th I got an email saying they will do my re-evaluation based on my previous scan. Awesome! Three weeks go by and nothing. I call and they said they "don’t have a re-evaluation." I’m stunned. I have the email they sent saying "wait for shipping etc. etc." I go "what do you mean, I have an email from April 11th saying they’re have to be shipped." They actually deny it! Even with PROOF they deny it. Say I need another scan. I argue and get hostile. The customer service is HOOOORRRIBLE. They take no responsibility, they have NO escalation points. Just an "F U" and that’s it.

So I get another scan because I have no slingers. My teeth are moving. So I go on May 5th for the scan. They send an email that they’re being shipped and they actually arrive. Holy crap a miracle. But WAIT. They only sent MONTH 2! They forgot the entire 1st month. ARE YOU SERIOUS?! I call and they have to put in an ORDER, which is another three weeks. It gets better. It’s now June 9th. 17 days after the order and they are NOT EVEN SHIPPED. This company is actual garbage. If anyone is interested, email me. I have all the evidence. DO NOT USE THIS COMPANY. I’m being dead serious.