Reviews (1)

EVERY SINGLE experience/encounter I've had has been a headache!

I really wish I just gone to an actual dentist and got Invisalign again.

I got Invisalign years ago in high school and it was awesome, unfortunately, I moved out of my parent's house and ended up losing my retainers and I wasn't able to afford new ones so my teeth ended up going back to their original spot. Fast forward a few years and I really want to fix my teeth to where they were before. I don't make a large amount of money so I was trying to find the most affordable option. SmileDirectClub was advertised a lot on social media and it seemed like a great, easy, and affordable experience. I wish I never invested my hard-earned money into this company. BIGGEST REGRET. They took longer than they said it would to get my box. Once I received my box the aligners didn't fit so I had to reach out to them for them to send me another set. I don't know what is going on internally, but they ended up sending my box to a completely different client in a different state. I called and they tell me they have updated the address and fixed all of their issues, so I wait some more time...

I finally receive my aligners to see that there is a sharp piece of plastic on them both that looks like it didn't get taken off correctly? Definitely not supposed to be there, it was almost like an indent so once I tried to put the aligners in they cut my gums. I reached out to the company that I am paying thousands of dollars too, and their response was priceless. She let me know that I could just file them down or cut them myself. I didn't know that I was paying that much money to fix what they created for me. Unbelievable, so I cut them so I could continue the process. I have finished the entire process and throughout all of my struggles and complaints, I managed to get THREE FREE sets of retainers because of how many times they messed up my order. They tried to make it better by giving me free retainers as well as taking care of one of my payments because of how long the process was taking. I was counting on the original timeline they gave me to have my Invisalign finished before a very important trip, I was NOT ABLE TO BE FINISHED in the time frame they gave me! MONTHS after the actual time lime they gave me.

I will forever steer people clear of this company. I can't believe the amount of issues I had and the amount of repeating issues I had. Completely INSANE. Also, have fun with all the phone calls you will receive from them. Sometimes they call and just hang up...it just happened this morning. I don't understand how this company is still open. Also, one more thing they DON'T MENTION, the way they work is ONLY for straightening teeth. SO if you are worried about your bite, you are definitely wasting your time because the way SmileDirect works it only straightens teeth and DOES NOT FIX YOUR BITE or even pay attention to it through the process! That being said, you could have to do the process all over again once you're down, BUT with an actual professional. Save your time, sanity, and money.