Anna C.
Manassas, VAMember since June 2019

Reviews (1)


    • Jun 19, 2019
    • Verified Reviewer

    Hubble Contacts

    Not worth it

    Overall Experience:

    I ordered the free contacts and before they even arrived for me to test, they sent and charged me for another full box of contacts. When I requested a refund as I had not yet received the test box, they said they cannot refund. They then said they would cancel my subscription (all through email because they don’t have to communicate over the telephone). Here I am 3 months later and I am still getting charged. I emailed them again asking for a refund because they promised me a cancellation, and they said hey can’t and that they looked through my previous emails in which I never asked for a cancellation. I provided them proof of my email in which I had asked for a cancellation and they affirmed the cancellation. They never responded to the email. The low quality of these contacts is not worth the money and hassle in any way.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Jan 11, 2020

      Company Response from Hubble Contacts

      Hi, Anna,

      Thank you for taking the time to leave this review. I'm sorry to hear about your frustrating experience on canceling your subscription and getting your orders refunded. I've reached out privately to find out more about your interactions with our team and get to the bottom of this. Thank you!

      Best,

      Sophia


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