Stacey
Member since March 2016

Reviews (1)


    • Mar 15, 2016
    • Verified Reviewer

    Keranique

    Customer service is horrible

    The product is fine, but too expensive. I called the 800 to cancel and was promoted to press buttons to cancel. I canceled, and they offered me a lower payment amount, I accepted and then the next week I was charged $79.95. I called and the customer service rep told me that she couldn't refund my money and that I never called in, but she offered me a ton of other options. She didn't let me talk, talked right over me instead. I asked for a supervisor, she ignored me and then told me she's at work and she has to do her job. Really? I've said no about 10 times already to all of their options.

    I asked for a supervisor about five times, she told me she would take my number and have them call me back within 48 hours, I told her I didn't trust her to do that, so she said I could hold for that amount of time if I'd like to. She finally got a supervisor on the phone, very unprofessional, but at least she answered my questions. Never again will I deal with them or refer them to anyone, not even my worst enemy!

    Bottom Line: No, I would not recommend this to a friend

    61 people found it helpful

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