I have purchased several pairs of boots and belts from Tecovas and must say the quality and fit are outstanding! But I am writing to express my pleasure at the customer service I received. A pull on a pair of boots I bought broke. I sent an email to the company to find out where to send them for repair. Within 24 hours I received a phone call from Tecovas explaining that this should have never happened, that they stand behind their products and that they were sending me a brand new pair of boots - and I could keep the ones with the broken pull.
WOW, now that is Customer Service - a rare find in today's business world! THANK YOU so much for your Texas Hospitality Tecovas!
Bottom Line: Yes, I would recommend this to a friend
8 people found it helpful
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