Quicken's online application and portal are easy to use, and the banker assigned to our loan was easy to connect with at non-business hours. These were high points, and their rates were competitive.
These were important selling points for us, and they were important. However...
My loan estimate/closing disclosure was incorrectly calculated, resulting in the fee showing as an entire point higher than it should have, four times.
Each time this happened, I was the one to catch it, and I had to be the one to call it out and request a correction. Each time, our banker apologized profusely and promised it would be corrected immediately. And, it was. But repeat three times, and it gets stale.
This made me wonder how many other customers suffer this same issue, but don't notice it because they don't take the time to read every single piece of fine print like I do. Our banker always referred to it as some sort of glitch in the system, not calculating things properly. As I'm sure you can imagine, this got old quickly, especially because (as already noted) I was the one to catch this every time.
Never once did our banker spot it first. The lack of pro-activity in this regard keeps me from scoring this review more highly.
Bottom Line: No, I would not recommend this to a friend
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