I ordered Nucific BioX4 on March 3rd. The information said that orders are shipped within 24 hours. Mine has not yet shipped. I emailed support@nucific.com on March 8th and recieved no response. I phoned yesterday and was on hold for about 5 minutes before a recording came on and said I could leave my number and a customer service person would phone me back. No call back.
So far I'm not impressed with customer service. Can someone please check my order (256357282) and let me know if it will ship soon?
Please email me at my email address. Thank you.
Bottom Line: No, I would not recommend this to a friend
47 people found it helpful
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Company Response from Nucific, LLC
Hi there Lois, Naomi here with Nucific. I am so sorry to hear about your experience with our customer service center. That is definitely unacceptable, as we pride ourselves with our outstanding customer service. I am glad that one of our representatives was able to reach out to you today and ensure that you are completely satisfied. I want to extend my direct email to you, so that you can reach out to me if you ever have any questions or concerns. My email is naomi.benson@nucific.com. Once again, I truly apologize on behalf of the entire Nucific family. Take care.