First, STAY AWAY! My mother was in the market for a vehicle and she asked for my assistance. We saw Carvana’s commercial and thought that it would be a good experience.
At first, everything went smooth and we got the approval and everything else completed. They confirmed the delivery date of June 4, 2019 between 1-1:30 pm. The day before the delivery date, they called and said they had some logistic problems and the car won't be delivered for another ten days. We had already planned on taking our vacation with the new car and went ahead and booked our hotels. So, we got a rental because the hotel was not refundable. We cut our vacation short, by a week, so we could be home to receive the car on the 13th. Well, the day before they called and said the car delivery will once again have to be rescheduled. I started to throw a fit and talked with their corporate office. They offered me $100 for our troubles.
Well, the car was supposed to be delivered tomorrow on the 16th and once again they called and said they have to reschedule the delivery.
At this point, we had enough. We stressed our dissatisfaction and you could tell that the staff didn't give a crap one way or another. Their go-to thing to say was "ok, we can cancel your order."
We hung up and went to some dealerships and ended up buying a brand new truck.
When we called to cancel the car, the lady said "ok, I will cancel your order" and then hung up.
This company DEF needs to get their crap together. Their staff doesn't care and they’re so unprofessional. I would NEVER recommend them or give them a dime of my money. I will tell everyone I can to STAY AWAY from Carvana. Just a HORRIBLE experience overall.
Bottom Line: No, I would not recommend this to a friend
12 people found it helpful
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Company Response from Carvana
We truly apologize for the delays and frustration we have caused you and that your Carvana experience was less than exceptional. It is unacceptable to have a vehicle delayed that many times and Carvana takes full ownership of our errors. We are disappointed that your experience has not met our goal for simplicity and ease. Anytime there’s a delay because of transportation issues, we are just as disappointed as our customers. Not only is it disappointing, but we understand that you’ve planned around the delivery. Delivering your vehicle in a timely manner is very important to us and we know how frustrating it must have been to be delayed multiple times. We apologize for the many inconveniences this has caused you as this was never our intent to delay your delivery. We understand the reasoning behind canceling your order, but we hope that we can regain your trust in us in the future. Please know you can always reach out at (800) 333-4554 if you need anything and that we appreciate your constructive feedback to make our process better.