Purchased my vehicle in May of 2019.
Temporary plate expired after its 30 days.
Called multiple times to check on reg. process, and no one could give me a solid answer or an update.
I called today to ask where my registration was, and I received the following statement..."We're not really sure where your registration is or how long it's going to take, my hands are kind of tied on this issue...We can't help you right now."
How am I supposed to drive back and forth to work (my own business) every day without a valid registration? Now I'm screwed, and no one can give me an update. At this rate, I'm going to return my car.
Bottom Line: No, I would not recommend this to a friend
10 people found it helpful
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Company Response from Carvana
Gerald, thank you for sharing the issues you’ve faced during your Carvana Experience. Here at Carvana we attempt to take the hassle out of your car buying experience by completing registration on your behalf and we offer our sincerest apologies for causing additional strain due to a shortfall in our process. We are happy to see our Customer Advocate team was able to aid you in the expedition of your registration while concurrently assisting you with your active insurance on a vehicle you currently cannot drive. We hope to have you back on the road as soon as possible and please do not hesitate to reach out with any further questions or concerns.