Delicia was the first customer service representative that really looked deep into my account and explained to me exactly what happened and how it would be fixed. I had been very discouraged when my exit date came and went only to find out in December one of the payments were never cashed by FNB. I was never notified of this and it sent me into 4 more months. My biggest concern is even though you can call at any time, once they have sent a message to leadership, I was never contacted or up dated about the issue which left me stressed and confused. I was only ever told to call back in two weeks. I hope to be completed soon. Other then this last problem, I have had a wonderful experience and am very grateful to your company for helping me out of debt and learn new skills to stay out of debt. I would 100% recommend this company and have.
Bottom Line: Yes, I would recommend this to a friend
2 people found it helpful
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Company Response from Freedom Debt Relief
Thank you for your thoughtful review, Stacey. We work hard to negotiate great settlements for you and we are happy to hear that you are pleased with your savings. We apologize for the delay, creditor issues can take time and we are so thankful for your patience. We are here to support you at every step of your debt-free journey, so please feel free to contact our Client Services team any time you have questions! Give them a call at 1-800-655-6303 or reach them by email at support@freedomdebtrelief.com. Thank you for choosing Freedom Debt Relief!