Started to purchase a Cadillac. Noticed imperfections of the upholstery in the photos. The site listed no imperfections and passed their 150-point inspection. I notified Carvana of this and how their posted information was misleading. The Carvana Representative said she would notify her supervisor and have the information corrected...did not happen. This misinformation and unwillingness to do the right thing shows the poor integrity of the company and creates mistrust in their buying process. Buyer beware, Carvana, the seller, is only looking to take the money you work too hard for. Buyers deserve better than this company.
Bottom Line: No, I would not recommend this to a friend
13 people found it helpful
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Company Response from Carvana
We appreciate your honest feedback of your Carvana experience. Thank you for bringing this concern to our attention. Each Carvana vehicle will display minor wear that is reflective of a used vehicle, however, we aim to highlight the most noticeable imperfections in our 360 degree tour. We are sorry to hear that your concern was not addressed appropriately. We are having trouble locating your account to look into this further and ensure the vehicle is reviewed properly to maximize transparency for any future customers. Please give us a call and one of our advocates will be happy to address this (800) 333-4554.