Veronica B.
WisconsinMember since June 2019

Reviews (1)


    • Jun 26, 2019
    • Verified Reviewer

    Noom Diet

    Not as advertised - Poor customer service.

    Overall Experience:

    As many others have said, the "goal coaching" is not specialized at all. During my 14-day trial, the Goal Specialist reached out twice with a generic message. They have a "message" section of the app but if you send anything they’re unresponsive. Only when I wanted to cancel did anyone contact me. They offered a significantly lower price to renew, which was nice but I still wanted to put the subscription on hold for a while. Again, they didn’t respond to my messages and charged me right on schedule. Then they sent another generic message stating no refunds. Seems like a scam...they just want any amount of money they can get from you and don’t care if what they advertise matches what you’re getting. Horrible customer experience. They send surveys so hopefully, they’re taking the feedback to make improvements.

    Bottom Line: No, I would not recommend this to a friend

    22 people found it helpful

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