Reviews (1)

So my car was delivered with a nail in the tire and the tire air sensor light on. The delivery person said he stopped to put air in the tire but didn’t have $.75 to use the machine and says he didn’t know about the nail in the tire. Within 30 minutes of getting the car I was getting a new tire, Carvana agreed to overnight the money to me. I also noticed several good sized paint chips and scrapes in the rear of the vehicle none of which was disclosed. After sending in pictures and estimates of the damage (over $1,000), they agreed to pay for the damage. Within days I noticed the air conditioner did not work AT ALL! Luckily this was covered under warranty but still an inconvenience to spend MORE time getting this car in the condition it was supposed to be in when delivered. This is a 2017 vehicle with 43,000 miles when delivered.

NOW, the brakes didn’t really feel "right"...wasn’t sure if it was because it was a different vehicle than I was used to or if something was wrong but then I started hearing a metal "clink" when pressing the brakes so I took it to a Kia dealership and left with a $1,100.00 estimate for new brake pads and rotors! The technician said he "could see that the brake pads were installed without resurfacing the rotors causing a metal to metal grinding noise." He also said the rotors were rusted way more than a vehicle with 44,000 should be and that the problem most definitely should have been discovered in a 150 point inspection!

I haven’t notified Carvana/SilverRock YET because I am FURIOUS at the moment! ALL of the issues I’ve had SHOULD have been discovered in the 150-point inspection! I traded a 13-year-old vehicle with none of these issues, in fact, the $1,100 repair estimate is the same exact work I had on done on my car about 6,000-7,000 miles before trading it to Carvana! I got a newer vehicle with a warranty so I wouldn’t have to worry as much about repairs! I live paycheck to paycheck DOWN TO THE PENNY and cannot afford to have this work done! Be ready, I’ll be calling soon!