Reviews (1)

I started with SmileDirect in 2017. Here we are in 2019 and I have been fighting with them for almost 2 years to get my teeth straight and at this point to even get my retainers that I should have received months ago. I have had four re-evaluations and none of the re-evaluations had corrected any of the issues that I have complained about, which is spacing in-between my top teeth. My bottom teeth are still crooked which if they could not fix they should have told me that from the beginning. I have had so many problems with this company that my retainers were supposed to be free, which I still don't have, and they even gave me a credit for the remaining balance of what was owed on the account, which even if they hadn't I was not going to continue to pay for mediocre services. This company is a total waste of money. All the money you would waste paying them you could put it a down payment with an actual dentist who will get the job done and get your teeth looking the way you want them. I don't even know how many emails or phone calls I have made because it has been so many, however, at this point the only option that would be acceptable to me is that they refund every single dime I have paid! I wish they had an option to give them negative stars because if they did I would definitely give them all the stars available.