Reviews (1)

As the HighYa staff member pointed out in their summary of Focallure, there are a number of yellow flags raised by this company and the staff member points out poor grammar.

While dealing with their customer service team ("Customer Happiness Engineers" as they call them) to cancel my subscription, I’ve been bounced around (on email) between three individuals. The first was fine and no red flags had been raised. I explained to this person that I wanted to cancel and my reason why.

I then received a response from a second person who was answering as if I were looking for tracking information. I responded to this person explaining that their answer was completely irrelevant to my query. While reading over the email, I noticed that this second persons email signature - which matches the first person’s, aside from name, and seemed to be a pre-formatted company signature - showed this second person’s title as being a "Customer Happines Engeneer", instead of a "Customer Happiness Engineer" like the first person’s. This was a huge red flag for me as it reminded me of an experience I had with another scam a couple of months ago. I’m convinced that they aren’t located in the US as they claim to be and as the HighYa staff member suggests in their summary.

I eventually received a response from a third person who sent me a link to a cancellation form. After reading through the form carefully, filling it out, and submitting it, I received an email confirming a new order had been placed. I had not placed another order and had explicitly stated that I didn’t want to receive any future orders with them.

I reached out again asking for clarification and that’s where my experience with them ends for now. Suffice it to say that I plan on NEVER doing business with Focallure in the future and I highly suggest that anyone considering making a purchase from this company look elsewhere. You can get a subscription box containing similar products for a similar price from many other companies that are legitimate and not scams.