Wow, complete scammers. Two of my aligners were missing. I was able to skip the first one and jump to month 2 easily. I wasn’t able to do so for month 2 and 3/4 on to month 3 week one though. I called hoping to receive it ASAP do my teeth doesn’t shift back which would be a set back because I have a wedding to attend. These people continue to lie to me about when I’ll receive my new box, got hung up on, places on hold for almost 20 minutes and I’ve spoken to 4 preventatives and they all continue to lie saying it’s on the way. I constantly have to call to find out if my box has been shipped. Then fast forward 1 month later I called, was placed on hold again for a long while, then the customer service rep Matthew told me they are still in the process of making me the aligners. What! Wow, unbelievable. They failed to keep all their promises, lie, and won’t hesitate to charge you. My boyfriend is experiencing the same thing by the way.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Smile Direct Club
Thanks for leaving us a review, Kou. We have experienced a delay with some orders, but we have a specialized team that communicates directly with the lab to provide updated ETAs for all orders affected. We're concerned to hear about your experience and would like to look into this. I'm sending you a DM for some more information. Best, Madison.