I received this as a gift from my wife. I was very excited. I went online right after I received the gift on my birthday in February. I was supposed to be sent the initial tasting box when I signed up. A few days later I ordered 2 bottles of bourbon. I waited for 6 weeks and had still not received my tasting box nor the bottles I received. I contacted the company about both orders and received the bottles I ordered but not my tasting box in about a week. The bottles were received on 4/9/19 and ordered on 2/17/19. The tasting box was ordered on 2/16/19 and a FedEx shipping label (FedEx number 478231884556) was created on 2/27/2019 and I have still not received this as of 6/25/2019. I am not surprisingly unsatisfied and would strongly discourage anyone from using this service.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from Flaviar Ltd.
Dear Robert,
This certainly isn’t the experience we want you to have and apologize for the inconvenience caused.
Allow us to provide some insight. Shipping alcohol is an extremely complex process. By now, we are well versed at handling unexpected delivery issues and fluctuations in state laws so there is no disruption in the quality of our service. Right around the time you joined, though, we’ve experienced several such issues at the same time, which has made resolving them efficiently a lot trickier. This, in turn, caused shipping delays, longer transit times, and issues with order tracking.
We see your message in our help desk that one of our agents responded to but you never got back to them. We'll send you another message straight away so please be on a lookout.
Thank you for your patience and understanding.