I went in to do my scan and everything initially went well. The woman was doing a lot of talking and I was impressed with the technology. During the appointment, the woman who did my scan asked me to pick a payment option if I was to go forward with the align ears. I picked one. She then proceeded to tell me that I would get an email with my projected outcomes. I told her LOUD AND CLEAR that I did not want to make a decision to purchase at this time and will only make my decision after viewing the projected outcomes! My teeth are minimally misaligned and I only needed the top aligned. She then went on and ask me to sign her iPad (nothing on the screen but a signature line) which was just a release for the doctor (or some lie to that effect) and I was not signing anything which made me obligated to buy. At that time I informed her AGAIN that I DO NOT want to commit to buy at this time! She reassured me that I would need to accept the projected outcome first. I left a happy camper.
The next day I received an email from SmileDirect saying my card had been charged a full $1795 and my retainers will be shipped in 2-3 weeks. I was beyond upset. I felt totally deceived and defrauded. How could anyone do something so callous?! I called them and they told me I'd have to wait 7-10 days for a refund. I am so disappointed and upset because I referred my husband the very next day because he is a much better candidate and he is excited about getting them but I am sure he won't be happy with the results because the company defrauded (I have absolutely no trust in this company) me and the reviews are terrible.
Whatever you do, DO NOT give these people your credit/debit card number if you are NOT 100% SURE you are buying! Do not sign anything until you are 100% AGREEING TO PURCHASE.
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
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Company Response from Smile Direct Club
Hi Washeema, thank you for leaving us a review. All customers have the option to select a payment method at the appointment, but are not required to do so. We always strive to be as transparent as possible regarding the fast-track form, which will fast-track aligner production, so we're disappointed to hear about this. I have passed along this feedback to management for review. I will be sending you a private message to see if there's anything we can assist you with. Best, Madison.