The buying experience was pretty good...easy to search inventory, and the vehicles are a fair price.
However, I had several issues with my purchase.
1) They forgot to make the payment to my bank for my existing loan on the vehicle I traded in, and I called them to ask about it a couple of days before the payment date, and luckily they were able to get the payoff completed in time. If I hadn’t called there would have been late charges.
2) The "150 point inspection" is a joke. We noticed spongy braking a day after driving the vehicle, and it turned out all 4 brake rotors were completely rusted and the pads and rotors had to be replaced. The mechanic said it was the worst they’ve seen, but the car was originally from New Jersey where rust buildup is a lot more prevalent, and this was in Arizona.
3) When I took the vehicle in for a scheduled inspection to the dealer 15 days after purchase, they found the power steering was leaking, the battery was almost dead, and the alignment was off. Also, the front tires were 7/32 and the rear were 8/32 in tread depth (basically I’m going to have to spend $700 in the next 6 months to replace them).
Carvana’s 100 day/4,189 mile warranty covered the repairs (totaling $2,500 so far), but if I relied on Carvana’s inspection, I would have been screwed.
Bottom Line: No, I would not recommend this to a friend
7 people found it helpful
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Company Response from Carvana
We sincerely apologize for dropping the ball multiple times with your overall experience. It is unacceptable for a Carvana vehicle to have that many issues that could potentially put you and others at risk. We understand that the majority of our customers are purchasing a vehicle because it is a necessity in their lives and we truly apologize for the inconvenience this has caused you. We are happy to hear that our complimentary 100 day/4,189 mile warranty covered the repairs. However, we understand that doesn’t make up for your overall customer experience, and for that we are sorry. More importantly, thank you for your honest feedback. We are a company that is continuing to grow and we take our customers' feedback very seriously with the full intent of passing it along to the appropriate parties to better our process in the future.