I've been wearing my aligners FOR OVER A YEAR (including refinement months since I was not happy with the results).
I've seen minor adjustments but not straight teeth. My aligners actually CREATED SPACES BETWEEN MY TEETH THAT WERE NOT THERE BEFORE. They pushed my smile out which I'm assuming was to help to crowd, but my teeth are still crooked and have gaps.
I've decided I'm done and it's taking OVER A MONTH TO RECEIVE RETAINERS. They advise you to continue to wear your existing tray but I've had three aligners break (crack) and now I'm wearing previous trays for a smile that I am not happy with. At this point, I'm fairly confident the retainers won't even fit because of how much my teeth have shifted as I wait for them to arrive.
Unfortunately, I feel this has been a WASTE OF TIME AND MONEY. My dentist is concerned with the impact on my gums.
Overall I'm disappointed.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Smile Direct Club
We appreciate you taking the time to leave us this feedback. If customers do not achieve the final result as predicted in their SmilePlan, we're always happy to look into a re-evaluation at no cost to the customer. We have experienced a delay with some retainer orders, but are working as hard as possible to get these orders out. I'm sending you a private message to see if we can assist you with your concerns. Best, Madison.