I bought my 2017 Dodge Grand Caravan on 3/3/19. Supposedly everything "passed" inspection. Fast forward to late May 2019. My brakes are going, they are grinding away at the rotors and oh what's that? A FIRE! Yes, actual FLAMES from my rear driver's side braking system. I contact Carvana, they will do nothing, claim it's "wear and tear". I get the BBB involved as this is NOT wear and tear, this is a defective vehicle. Carvana requests documentation from a certified repair facility. I send documents from TWO different places supporting that this is NO WAY wear and tear! Carvana STILL refuses to do anything. I am a single mom, on medical leave with ZERO income who now has a vehicle that I CANNOT drive because it is unsafe and could catch fire again at any time (per both mechanics). Buyer beware! This "company" has no problem selling defective vehicles and will refuse to do anything about them but to blame you the customer. I will NEVER buy from here again and make sure everyone I know knows to stay FAR away!
Bottom Line: No, I would not recommend this to a friend
7 people found it helpful
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Company Response from Carvana
We apologize for the frustrations and additional stress that we have caused you during this time. We care about the quality and safety of your vehicle, so we support our 150-point inspection with a 100 day/4,189 mile complimentary warranty. This warranty will cover mechanical components that are failing. However, after further review of your account, you have been in communication with our Repair Team and we have reiterated that we can confirm that current issues with your brakes, rotors, and calipers are not due to an oversight by Carvana. We would love to explain in further detail in regards to the brakes and explanation of exceeding the complimentary warranty. Please don’t hesitate to give us a call at (800) 333-4554 for further explanations.