I had bought my truck 3 months ago and for the last month and a half it has been in and out of the shop for stalking while driving "unsafe" my extended warranty was expired for 10 days for this still ongoing issue and will not have it repaired. I feel a company who is told to be the best does not step up and make it right shouldn’t be selling to the people.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Carvana
Thank you so much for reaching out to us regarding your concern. We apologize for the issues you have been encountering with your vehicle. Your frustration is completely warranted especially considering the seriousness of this issue. We understand that the reason these repairs were denied was due to the warranty expiring and the length of time that has passed since your vehicle was first delivered. We hope this concern gets resolved as soon as possible and we can get you back behind the wheel of your vehicle. Our team is here to assist with any additional questions or concerns you may have in the meantime, so please feel free to reach out to us and we will be happy to assist.