Probably one of the worst experiences I’ve ever had.
I have less than perfect credit so my options were limited, I get that, but the amount of leg work and lack of communication is horrific! Title company couldn’t find a previous mortgage release I had to hunt it down. Went to that back four times to get the documents they wanted and each time it was "that’s not exactly what we need" but it was what they asked for...days for a callback, it’s my loan, keep me in the loop!
Got a call on Thursday afternoon, all good! We can close as soon as tomorrow night! Then no call until Sunday then it was oh, we need this...oh and I signed the closing discloser that Thursday.
A lot of mishandling and just bad business. Empty promises and dates they had no meaning of getting to.
Never felt like I was being taken care of.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from NewDay USA
Thank you for this feedback. We try to request all of the necessary documentation at the beginning of the process, but further verification is sometimes necessary depending on the unique circumstances of the loan. We apologize for any communication issues and appreciate your patience.