About NewDay USA

By helping you purchase a new home, refinance up to 100% of the value of your home, obtaining the cash you need in as little as 30 days, and handling every step of the application process, NewDay USA (NMLS #1043) claims to be “America’s mortgage company.” In addition, NewDay USA claims to be your partner in achieving your financial goals, not just during the lending process, but into the future as well.

It’s no secret that obtaining a home loan of any kind can entail a long, frustrating process, so if you’re in the market for one, you’re probably looking for any kind of advantage you can get. With this in mind, does NewDay USA make the home loan process any easier, and can their products really help save you money?

How NewDay USA Works

Whether you’re looking to consolidate your debt, lower your monthly payments, update your home, purchase a new home, or even to just have a little extra money on hand, NewDay USA is a mortgage company that claims to help you get the money you need as quickly as possible. This includes standard mortgages, home equity loans, and more.

While NewDay USA loans are available for everyone, the company primarily focuses on active military, veterans, and their spouses. As a result, their VA loans can help you obtain 100% of your home’s value—putting thousands more in your pocket—compared with the 80% or 90% that most other lenders are capable of providing. And overall, they offer two different programs:

The NewDay USA Loan Process

In order to begin the loan approval process, you can fill out NewDay USA’s online form, or you can contact one of their loan officers directly via phone. Once the process is underway, you’ll be assigned a dedicated loan officer, who the company claims will be with you every step of the way, from your first phone call to closing at your kitchen table. In fact, NewDay USA claims that you’ll even be provided with your loan officer’s personal cell phone number.

While most banks will only lend you up to 80% or 90% of your home’s value (known as a “cash out”), if you’re a veteran, are actively serving in the military, or are a spouse of a member of the military, NewDay USA may be able to lend you up to 100% of your home’s value. Then, after your application has been submitted, NewDay USA claims that your loan will be handled by in-house underwriters and loan processers, which can save you time and hassle, and could even result in a “yes” when others have said no. Because of this, NewDay USA claims that your mortgage can be closed in as little as 30 days, and that your loan documentation package can be sent via express mail, allowing you to sign all your paperwork in the comfort of your own living room.

The NewDay 100 VA Loan

If you’re a veteran, NewDay tells us their 100 VA Loan can help you refinance up to 100% of the value of your home, compared with the 80% or 90% that most other lenders are capable of providing. According to the company, this means you can have the money you need to consolidate high rate credit card debt, pay for your child’s education, lower your monthly payments, and more.

In fact, NewDay tells us that their 100 VA Loan helps the average customer lower their payments by $460 per month or $7,680 per year.

The NewDay $0 Down Home Loan

NewDay USA’s $0 Down Home Loan gives veterans the opportunity to purchase a home with no down payment, no appraisal fee, and no points.

Important note: According to the NewDay USA website, appraisal fees may only be covered up to $500, and they’ll only cover the fee once you’ve submitted “a fully documented loan application, meet all loan program guidelines, and submit a signed Intent to Proceed statement.” In addition, keep in mind that you might still be a assessed third-party fee, like title company charges, recordation fees, and more.

NewDay USA Pricing

What you’ll pay for your NewDay USA loan can vary widely, and is based on a number of factors such as military service, loan amount, credit score, property details, how much equity you have in your home, and more. However, your loan’s interest may be tax deductible, which is something you should discuss with your tax professional.

With this in mind, in order to gain a better understanding about what your loan will cost or how long it will take you to pay off, you’ll need to contact NewDay USA customer service at 800-405-4187.

What Do Other Consumers Have to Say About NewDay USA?

Although the NewDay USA URL was originally registered November 2011, the company doesn’t have many online customer reviews. However, among those available, some of the most common complaints reference very long closing times (2+ months) and high loan fees (one customer claimed $40K).

See Also: American Advisors Group Reviews

On the other hand, NewDay Financial, LLC based out of Fulton, MD, holds an A+ rating with the BBB, despite having 47 closed complaints over the past 3 years. Many of these complaints are varied and cover everything from pulling unauthorized credit reports and excessive junk mail, to large out of pocket expenses in order to obtain loans (e.g. appraisals, inspections, etc.).

Should You Choose NewDay USA for Your Mortgage or Home Equity Loan?

Considering all of this information, should you choose NewDay USA for your next home loan? Perhaps, but keep the following in mind:

Focus on Military

First, although NewDay USA claims to provide loans for the general population, their primary focus appears to be on active military, veterans, and their spouses. As such, their flagship product, known as the NewDay 100—which can provide you with a loan equal to 100% of your home’s value—is only available to these individuals. As such, if you’re not in the military, you’ll definitely want to shop around.

Closing Times

Also, it’s important to note that NewDay USA’s advertised 30-day closing time is the absolute minimum you can expect. While all loans are subject to credit approval, acceptable collateral, and available equity, and not all loan products are available in all states, based on online customer reviews, it appears that most loans will take longer than this.

Money You’ll Receive

Remember that any cash outs you receive will be less any existing mortgage payoffs. In other words, if your home is valued at $300K and you owe $250K, in a best case scenario, you’ll only be eligible for a $50K loan. And this is before considering any out of pocket expenses required in order to close your loan.

Finally, keep in mind that consolidating your debts may increase the length of time needed to repay them, and your total finance charges may be higher over the life of the loan.

Bottom line

While NewDay USA appears to offer some unique products for members of the military and their spouses, if you’re a civilian, you’ll definitely want to shop around to find the best home loan product.


Read 212 NewDay USA Customer Reviews and Complaints

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Average Customer Rating: 4.0
Rating Snapshot:
5 star: 144 4 star: 14 3 star: 5 2 star: 7 1 star:  42
Bottom Line: 76% would recommend it to a friend
Showing 1-11 of 212
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  • 1 out 1 people found this review helpful

    Outstanding service

    Mr. Kye Graver, the NewDay USA loan specialist assigned to work with us, was exemplary in every manner. He was very timely with his phone calls, follow up and execution of necessary documents.

    His product knowledge and awareness of CA laws, regulations, as well as the product model of NewDay USA interfacing with the VA and it's requirements indicated that Kyle was very SAVVY representing your amazing company exceedingly well - Admiral Sir.

    Mrs. Matthews, my dear spouse of 46 years, and I felt that Mr. Kyle Graver represented the company with integrity and honesty. "As advertised."

    All along the way working toward the closure of the refinance of our loan from the USAA aka PHH mortgage of 12 years ago at 6.5 % to a new 4.25% interest, Mr. Graver guided us easily step by step both electronically as well as in written documents.

    The speed in which we received paper documents is unsurpassed in my experience. It is as though you have a direct line to the US PONY EXPRESS" metaphorically speaking of course - LAUGH!

    Regrettably, with the recent fires we have sustained here in Southern CA recently, it did push us back 2 weeks due to the power grids being shut done and evacuation orders always looming.

    Fortunately, we were not impacted directly by the fires so we did not have to evacuate but, caution was always warranted etc. resulting in the appraiser being backed up 2 weeks, which was just fine. The VA Appraiser was AMAZING!

    In closing, as a former service-connected disabled US Marine who attended OCS in Quantico, VA, during the Vietnam era and as Lt. Commander "DECORATED", I value honesty, integrity, and what the Admiral espouses the company to represent.

    Also, your female spokesperson, a former US Marine as I was appraised of a "Ms. Tatianna" is a great spokesperson for the NewDay USA and because of her credibility, the Admiral's testimonials and its advertising on FOX NEWS with Hannity and with Laura Ingram, we decided to take the "plunge" and work with you all.

    THE BEST DECISION IN WHICH VICKI AND I HAVE EVER MADE IN A LONG TIME!

    Hands down!

    ESSENTIALLY "Our experience was that the loan process was seamless and easy."

    As always getting documents and submitting them on a timely basis is essential. Kyle GRAVER made this experience "enjoyable as well".

    We are grateful for the new loan at 4.25%.

    We wish the NewDay USA staff, the Admiral, and to USMC Tatianna and the entire crew there our heartfelt thanks and best wishes to all for a "JOB WELL DONE."

    Many blessings to you all during these special days up coming like Veteran's Day, Thanksgiving, Christmas, New Years.

    Thank you all for your service to this great country as well .

    With honor yours,

    Dr. Bob Matthews

    Lt. Commander/USPHS OSG OHS DOJ /R

    Vicki Ishler Matthews

    Teacher of the year and LEUSD History Day Teach of the Year

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    VA refinance. Excellent communication, smooth process.

    • Spokane Valley, WA,
    • Nov 4, 2019
    • Verified Reviewer

    Kevin Lasek was a pleasure to work with. He was readily available and honestly answered all the questions and concerns I had.

    The process went smoothly and at the estimated time.

    I was in communication with another lender and the quick response to questions I had about interest rates and closing fees from Kevin was the determining factor in going with NewDay USA.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Veteran home owner

    • Jacksonville, FL,
    • Oct 10, 2019
    • Verified Reviewer

    I called about an ad I saw about NewDay. The upper echelon appeared to be all veterans. I figured if the company was being run by veterans the veterans could rely on this company to take good care of their clients, namely veterans. At first, it appeared my agent was going a little too fast, but after talking with him I realized that he was there for me every step of the way. If I didn't know how to do the things he asked me to do on my computer, he walked me through everything to get my refi completed. We did have a few hiccups with a couple of third party companies that were hired to do things to facilitate completing our loan. As soon as I noticed them I called my agent and he worked through them in a very timely manner. I am completely satisfied with my experience from beginning to end and I would highly recommend NewDay USA to everyone I know who is looking for financial help.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Fast refinance

    • Las Vegas, NV,
    • Oct 7, 2019
    • Verified Reviewer

    We had a great experience from start to finish! Everything was quick and made flowed quickly. The gentleman (C. Stewart) was great always answered any and all questions we had for him. He always returned our calls very quickly (we had many questions), he answered all, and if he wasn't sure he found out pretty quickly and got back to us in a very timely manner. We had a seamless experience with NewDay USA.

    Bottom Line: Yes, I would recommend this to a friend

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  • Refinance with NewDay USA!

    • Morganton, NC,
    • Oct 7, 2019
    • Verified Reviewer

    I enjoyed the quick turnaround and professionalism of my Account Executive "Will Lyons". I can appreciate his dedication to completing my loan in an exact and premium service.

    Thank you NewDay USA!

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Exceptional service

    • Suffolk, VA,
    • Oct 5, 2019
    • Verified Reviewer

    The service provided by Victoria during our home loan process was exceptional. From the initial phone call to the actual closing of the loan, she answered our questions, addressed any concerns, and worked diligently to provide us the best results. She communicated with us daily, sometimes working into the late evening to meet timelines so we could close on time. Victoria was a blessing to us. We absolutely recommend NewDay USA for home loan needs.

    Bottom Line: Yes, I would recommend this to a friend

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  • Thank you Admiral Lynch for helping us buy our home

    • Oct 5, 2019
    • Verified Reviewer

    Thank you Admiral Lynch. It is an honor to business with your fine company. We love our new home and are very grateful.

    Your team, led by Sarah, was spot on with their projections and follow-ups.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Process longer than what is promised

    • Ontario, CA,
    • Oct 2, 2019
    • Verified Reviewer

    I started the refinance prices in July 2019 and ended in late September?

    I don’t believe that is acceptable and a lot more should have and could have been done to avoid putting an undue burden on the family.

    Although I understand there are special circumstances my loan was placed on hold for a bit and my closing date of the end of August 2019 got pushed to a month later; almost as if you set mine aside to work on someone else who may have been smooth sailing.

    Kevin was great but at times when I expressed concern he’d turned the issue back at me, i.e. when I express concern about the cash out being less than we expected, he would say, and I’m paraphrasing, I didn’t promise you that, remember...well, no, I don’t remember because it’s been a bit since we had talked.

    Again, happy and grateful you worked with me but felt a lot of times you thought you were doing me a favor. I had over $200k in equity, it’s my equity, not yours, so actually my business is doing you the favor.

    Just keep in mind I’m the customer and you are providing the service, so don’t try and make me feel like I’m stuck with you or that you are doing us a favor.

    Overall, I give you guys a 7.5 on a scale of 10.

    Customer service and time could have been better.

    Bottom Line: Yes, I would recommend this to a friend

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  • Great company, characterized by excellent individual effort

    • Fair Play, SC,
    • Sep 28, 2019
    • Verified Reviewer

    Ours was a really tough case. We needed to refinance what turned out to be a "not so good deal" mortgage on our home. It was a carryover from the 2005 time frame. My business partner had prodded me to call NewDay USA. Finally, I did. I am a 64-year-old veteran. My only other dealing with a "military-oriented" service company has been with USAA insurance. They are 5 stars all the way, I am their customer for life. I am happy to report that I now view NewDay USA in the same light. The facilitator for us was SM. He was pleasant, professional and effective. While disciplined and directionalized like a machine, he always had a positive outlook and we really looked forward to our updates. We respected what he had to say because of his subject matter expertise and his presentation. I will confidently refer other people to NewDay USA.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Outstanding work

    • Wyomissing, PA,
    • Sep 28, 2019
    • Verified Reviewer

    I am a veteran of the USAF from back during the '60s. I have never used the VA for any home mortgages but needed a little more something this time around.

    I received mailings from NewDay and many others all along. I even received many emails and phone calls from companies that I considered bothersome and not very upfront. I even tried my former mortgage holder who turned me down and that was with almost 30 years of mortgage payments with NEVER a late or missed payment.

    I decided to give NewDay a try and from the very beginning because their message was clear and seeming loved to work with veterans. Well, NewDay was very helpful and seemingly trustworthy from the very beginning. I am a finance guy, so I know a little about the subject matter and they are very totally honest, hard-working, and very competitive. They answered my questions in full every time. They were very thorough in checking my credit history, my income, and basically all underwriting. I have no other adjectives to use except that NewDay is an excellent company and works very well for the veterans.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 3 people found this review helpful

    Not a pleasant experience

    • Lake Havasu, AZ,
    • Sep 12, 2019
    • Verified Reviewer

    I have refinanced thru NewDay before and it was a very pleasant experience but this time I believe my Loan agent Kevin Clough dropped the ball on many occasions.

    We were supposed to close on the 18th of July and did not close until the end of August. He did not return my emails or phone calls and just kept giving pat answers which he had never followed up on to make sure it was done and did not follow up on my solar lien leaving me to finally handle it at the last minute to close. Weeks after he was informed of and given to documents needed to take care of. This experience has left a bad impression with me about NewDay.

    Bottom Line: No, I would not recommend this to a friend

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    • Sep 12, 2019

      Company Response from NewDay USA

      Thank you for bringing this to our attention. We apologize for any miscommunication that occurred and regret that you were not fully satisfied with your experience.


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