Patricia K.
Clinton, ILMember since May 2020

Reviews (1)

    • May 23, 2020
    • Verified Reviewer

    NewDay USA

    Practically painless process! Outstanding customer service.

    Overall Experience:

    Required documentation was, as advertised, minimal! I had everything needed here at home and was able to email all documents directly to my loan representative right away.

    My representative, Kyle Jackson, was from the start, and throughout the process nothing but knowledgeable and professional. This, along with his kind, calm manner put me at ease very early on, and certainly invoked my confidence in NewDay USA.

    Kyle's communications with me were both clear and often. I wasn't left wondering about anything, or with unanswered questions. For instance, when there was a delay in the title search, he checked in with a phone call every couple of days to keep me informed.

    Having recently taken early retirement due to health issues, this re-fi will help tremendously by lowering my monthly mortgage payment amount.

    I'm a believer in NewDay USA's advertised assertion that what they do is a calling to help veterans, as well as in the sincerity of Admiral Lynch.

    My sincere thanks for a painless and quick re-fi experience.

    Bottom Line: Yes, I would recommend this to a friend

    1 people found it helpful

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