On Monday, August 24, 2020, I submitted an online request to start the loan process with NewDay. By Wednesday, I had heard nothing so I completed a second online request. By Friday, August 28, 2020, nothing so I called NewDay using the number listed on their website. I spoke with a lady named Megan who assured me someone would be calling me within 24 to 48 hours. By September 3, 2020, I had not received a phone call, email, nothing from NewDay. So, I called and spoke with a man named Clarence. He could not help me so he transferred me to their cashout/loan team. The man I spoke with apologized, told me how busy they were, and assured me someone would get back with me shortly. Well, it is now September 8, 2020, and no one has bothered to call, email, anything.
It is irritating that NewDay touts their care for veterans and wanting to help veterans when my husband is a Vietnam veteran and they have shown no caring for his service whatsoever. I had to give them one star as that was the least I was allowed. However, if it were up to me they would have 0 stars. They are a horrible company to tout their caring for veterans and then not even return a phone call.
Bottom Line: No, I would not recommend this to a friend
Company Response from NewDay USA
Hi Stephanie,
We are saddened that we were unable to properly communicate with you and assist with your VA Home loan. We would love to look into this matter immediately. Please email customerservice@newdayusa.com. Thank you for sharing this review.