Wayne G.
Harrisburg, PAMember since August 2020

Reviews (1)

    • Aug 17, 2020
    • Verified Reviewer

    NewDay USA

    Prolonged process due to virus

    • Length of Use: 3–6 months
    Overall Experience:

    After two previous calls in the past, I was able to start the process for refinancing our mortgage. May 6, 2020, was the day the first online papers were signed, starting the refi process. Our first experience with NewDay was flawless, this time it was a horror show because of the virus. Joe did good while we where challenged with delay after delay, starting with paperwork signing, insurance, and taxes.

    The one thing that had angered us a bit was I had asked early on in the process about an additional decrease in interest rates and would we be given the lower rate. Joe had said that we would qualify for that reduction in rate.

    Before the final paper was processed I asked Joe if the rate had dropped, he said yes but we where not able to get it as we were locked into the loan. May 6 to July 31, that was not the two weeks getting a refi is done. We should have been given the rate reduction once the rate changed.

    Pros and Cons:

    • Vets helping vets
    • The Admiral
    • Very inference process
    • Too long, not your fault
    • I had to do more than I did the first time
    • Not enough information back and forth

    Bottom Line: Yes, I would recommend this to a friend

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