Roughly three months ago, I purchased a car from Carvana - a 2016 Nissan Altima and I'm already experiencing major mechanical issues, starting with the breaks - keep in mind, the vehicle was advertised with "new brakes". False! Within two weeks, I visited a SilverRock repair shop as instructed by Carvana and was advised that the brakes were new, but very cheap and were unfit for a Nissan Altima. Carvana stated that nothing could be done since the brakes were "actually" new while SilverRock sarcastically recommended I drive and wear them down until they stop squealing! Seriously?! Then my tires...Bad enough they came mismatched (which I kindly decided to overlook), but they're constantly losing air! THEN MY A/C STOPPED WORKING! It's like a bad dream turned into a nightmare! It's freaking June! JUNE! It's disgustingly hot, and guess who doesn't care? Carvana. I called to them complain and get some sort of resolution about the fact that my 3-YEAR-OLD VEHICLE has a dysfunctional compressor, but since I didn't purchase Carvana Care (which I was never prompted to on the website as they claim) and since I'm past the 4,189 miles warranty (less than 100 days though), there's "nothing [they] can do." My A/C was never particularly cold anyway; now I know why! I feel as though I am due some sort of complimentary repair despite their B.S. terms.
Carvana has been so rude, sarcastic, and shady since things starting going wrong, it's the least they can do to redeem themselves as a reputable seller. I will never refer anyone to Carvana otherwise, and I plan to seek legal aid regarding this matter because there's just no way that a 2016 Nissan Altima (a practically new vehicle) with such low mileage could pass an 150-point inspection with cheap breaks and failing A/C, and there's certainly no way Carvana will get away with blatantly not giving a crap about it! Just today, a Carvava rep even laughed at me over the phone as I expressed my discontent with my experience! Terrible customer service, terrible repair department, terrible business!!! Unless you want a car that'll conveniently start to fall when Carvana needs it to, I recommend going to a REAL DEALERSHIP! Otherwise, just get a cash car off Craigslist! At least if you buy a crappy car that way, you likely won't have to pay a note on it TOO!
Bottom Line: No, I would not recommend this to a friend
10 people found it helpful
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Company Response from Carvana
Thank you for outlining the pros and cons of your experience so that we could clearly understand where we excelled and where we can improve from your Carvana journey. The mechanical issues with your vehicle are understandably frustrating. We do not want our customers to experience mechanical issues so soon after delivery and pride ourselves in assisting our customer, especially if there is an area of oversight on our end. The mentioned mechanical concerns were not brought to our attention until several months past your delivery. Complimentary with your purchase is a limited warranty, in addition to any extra protection that you added to your purchase. Since delivery, your vehicle has since acquired more miles than what is covered under the 100-day/4,189-mile limited warranty. Our team has contacted you recently regarding the best course of action moving forward with the repairs of your vehicle. We apologize if this has tarnished your experience and if have any additional questions or concerns, we encourage you to reach out at (800) 333-4554 for further explanation.