If your aligners break or start to wear down early they really can’t help you. You’re screwed. And after ordering my retainers so my teeth don’t move back (they’re not as straight as I was made to believe they would be), there was a delay. So I’m on week 6 of wearing my last set of aligners. Those cheap aligners barely last two weeks. So at 6 weeks, they’re barely hanging on. And I don’t have my retainers or any idea when they will be here. After arguing with the foreign person on the phone all they could tell me was "keep waiting." If my aligners break and I can’t wear them my teeth will move back and it will be a waste of my money. Save yourself the headache and go through an orthodontist.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from Smile Direct Club
Hi Jessica, we appreciate you taking the time to leave us a review. We have experienced a delay with some retainer orders, but are working diligently to get these delayed orders out. I am sending you a private message to see if there is anything that we can help with. Best, Madison.