Terry W.
Beaverton, ORMember since July 2019

Reviews (1)


    • Jul 12, 2019
    • Verified Reviewer

    Vroom

    Zero contact after the sale

    Overall Experience:

    The sales and finance portion of the deal went very smooth. I was assured someone would be in contact with me daily while my purchase was en route...CRICKETS! Finally they email me on Saturday to tell my vehicle will be delivered on Monday and they will call me each day to give a delivery window. It's now 5 pm on Monday. NO CALL. I get sent to voicemail when I call. Their delivery support is crap. Finally get my sales rep on the phone who gets delivery support on the phone who tells me the truck won't be here until tomorrow. I'm so mad I'm tempted to refuse delivery. I cancelled my flight and gave back my rental car based on their assurances. Never again!

    Bottom Line: No, I would not recommend this to a friend

    1 people found it helpful

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