I too am experiencing a few challenges getting an Effy ring purchased in 2014 repaired. Micro-pave style, first tiny diamond lost 2016, repaired at that time under extended warranty. Have now lost another. Pursuant to my conversation with CS at Hudson's Bay in Canada, am told that Effy CS is on vacation; re-opens the 8th of July.
Phone number to call is (212) 944-0020.
Hope this info is helpful!
Bottom Line: No, I would not recommend this to a friend
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Company Response from Effy Jewelry
I am sorry for the issues you are having but please know Effy Jewelry comes with a lifetime warranty and we will repair your item at no charge. Would you kindly reach out to me at andream@effyjewelry.com so that we may arrange the repair? We will need your receipt information and item number. Looking forward to assisting you.