I was excited about the concept of Carvana, however, the company really disappointed. The car my wife bought was supposed to go through a thorough inspection. Any mechanic would have noticed the car had been wrecked, however, it had a clean Carfax report so they tried to push it through. As part of any inspection process, a minimum requirement is to test the lights. This would have been hard to do since the wire going to the switch was disconnected. There were scratches around the steering wheel from where the airbag was deployed. Also on this specific car, it has a safety feature on the dash that locks the dash console when in a wreck to prevent anything from hitting the passenger. This device was triggered. They did return my wife’s car as promised, however, when in the seven days they lost the title.
Now the car is back on their site and is pending sale in less than a week after we returned. We gave all the details yet they only 1 in 20 cars pass their inspection.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from Carvana
Thank you for sharing your experience, as we feel it’s important to hear where the process should have been better. We do have a 150-point inspection, but we apologize we did not meet our standards. In cases such as these, we don’t want our customers to feel stuck in their vehicles. We like to provide options and if a vehicle arrives below our standards, we are happy to look into completing repairs, or allow a return. It looks like you were able to take advantage of our 7-Day Money Back Guarantee, and we’re glad to provide that for you. In regards to the title, we see that we were able to return that document to you. Thank you for giving us a try, and if you have further questions, please don't hesitate to let us know.